Legal
Privacy Policy
Effective date: 1 June 2026.
This Privacy Policy explains how Atisang Lesedi Health collects, uses, stores, discloses, and protects personal information when you use this website or contact us for services.
This policy is designed to align with applicable South African privacy law, including the Protection of Personal Information Act 4 of 2013 (POPIA), and applies to personal information handled through this website and related service enquiries.
1. Responsible Party
For purposes of POPIA, Atisang Lesedi Health acts as the responsible party for personal information processed through this website and related enquiry workflows.
2. Scope
This policy applies to website visitors, prospective clients, client representatives, and any other person whose personal information is submitted through website forms, email contact, or related communication channels.
3. Personal Information We Collect
We may collect personal information you provide directly, including:
Full name, email address, phone number (optional), service of interest, and enquiry details contained in your message.
We may also collect limited technical information automatically, including IP address, browser type, device/session metadata, and website interaction events used for security, reliability, and performance analytics.
4. Special Personal Information and Children's Information
We do not intentionally request special personal information (for example health details, biometric data, religious beliefs, or criminal behaviour) through this website unless clearly necessary and permitted by law.
This website is intended for business and service enquiries and is not directed at children. We do not knowingly collect personal information from children without appropriate lawful authorisation.
5. Purposes of Processing
We process personal information to:
- Respond to enquiries and provide requested information or services.
- Manage appointments, service communication, and related administration.
- Maintain internal records required for business and service delivery.
- Protect website security, reliability, and performance.
- Improve service quality and the website experience.
- Comply with applicable legal, regulatory, and professional obligations.
6. Lawful Grounds for Processing (POPIA)
Where applicable, processing is carried out on one or more lawful grounds recognised under POPIA, including consent, contractual necessity, legal obligation, legitimate interests, and where processing is necessary to pursue our legitimate business activities in a reasonable and lawful manner.
7. Disclosure and Service Providers
We do not sell personal information. We may share personal information with trusted service providers, such as hosting, email delivery, security, analytics, and IT support providers, only where necessary for legitimate operational purposes.
Where we work with service providers, we require appropriate confidentiality, security, and processing safeguards consistent with POPIA obligations.
8. Cross-Border Transfers
Some operators or infrastructure providers may process personal information outside South Africa. Where cross-border transfers occur, we take reasonable steps to ensure adequate protection, including contractual and organisational safeguards appropriate to the sensitivity of the information.
9. Retention of Personal Information
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, satisfy legal and regulatory requirements, resolve disputes, and maintain required business records.
When personal information is no longer required, we take reasonable steps to de-identify, anonymise, or securely delete it, subject to lawful retention obligations.
10. Information Quality and Minimisation
We take reasonable steps to collect only information that is relevant and not excessive for defined processing purposes, and we encourage users to provide accurate and current information.
11. Security Safeguards
We implement reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, and destruction.
Although we take reasonable measures, no method of transmission over the internet or electronic storage is fully secure, and absolute security cannot be guaranteed.
12. Data Subject Rights (POPIA)
Subject to POPIA and applicable law, you may request:
- Confirmation of whether we hold personal information about you.
- Access to your personal information.
- Correction or updating of inaccurate information.
- Deletion or destruction of information where lawful.
- Objection to processing on reasonable grounds.
- Withdrawal of consent where consent is the basis of processing.
To exercise these rights, contact us using the details in Section 15. We may take reasonable steps to verify identity before actioning a request.
13. Cookies and Similar Technologies
This website may use essential technical cookies and limited privacy-conscious analytics/event tracking to enable core functionality, maintain security, and improve user experience.
14. Policy Updates
We may update this policy from time to time to reflect legal, operational, or service changes. The latest version will be published on this page with an updated effective date.
15. Contact, Requests, and Complaints
For privacy enquiries, data subject rights requests, or data-related concerns, contact info@atisanglesedi.co.za.
If you believe your personal information has not been handled lawfully, you may also lodge a complaint with the Information Regulator (South Africa), subject to its published complaint procedures.
16. Important Note
This policy is provided for transparency and explains how website-related personal information is handled.